Terms of Service

Otto Mobile Detail, LLC · Last updated July 11, 2026

Scheduling & Access

Services are by appointment. Please ensure the vehicle is accessible at the scheduled time, with room to work around it. We bring our own water and power. If we arrive and cannot access the vehicle, a $50 trip fee may apply.

Cancellations

Please give at least 24 hours' notice to cancel or reschedule. Late cancellations or no-shows may be charged 25% of the booked service.

Weather

Mobile detailing is weather-dependent. If conditions are unsafe or would compromise quality, we'll contact you to reschedule at no charge.

Pricing

Quoted prices assume average vehicle condition. Excessive pet hair, biohazards, heavy staining, or extreme soiling may require an adjusted quote, which we'll confirm with you before starting work.

Personal Items

Please remove valuables and personal items before your appointment. We are not responsible for items left in the vehicle.

Pre-Existing Damage

We inspect and note visible damage before starting. We are not responsible for pre-existing damage, including scratches, chips, worn or fragile trim, aged tint, or deteriorated surfaces that may be revealed or affected by normal cleaning.

Satisfaction Guarantee

Walk the vehicle with us at completion. If something's not right, tell us within 24 hours and we'll make it right.

Payment

Payment is due upon completion unless you have an approved fleet or dealer account. Fleet and dealer accounts are invoiced monthly on Net-30 terms. Unpaid balances may pause scheduled service.

Otto Club

Memberships bill monthly and include a Full Otto on the first visit, a Refresh each month, and a Full Otto credit each quarter. Memberships have a three-month minimum term; after that, you may cancel anytime with notice before the next billing date. Quarterly Full Otto credits must be used within their quarter and do not roll over. Benefits are non-transferable between vehicles without prior arrangement. Membership seats are limited, and we may pause new signups at any time.

Liability

Our liability for any claim is limited to the cost of the service performed. We carry insurance for our work; claims must be reported within 24 hours of service completion.